Britain | Health care

How covid-19 unleashed the NHS

The pandemic has brought forth a wave of innovation

|ASHFORD

ACCORDING TO SHELAGH O’RIORDAN, a consultant in geriatric medicine, patients often experience the National Health Service (NHS) as a conveyor belt. “You feel ill, you call this number. This number calls an ambulance. That ambulance tells you that you should go to hospital. You go to hospital. And then, if you’re frail, you might not come out.” Her job, as she sees it, is to help people off the conveyor belt, and even on a quiet Sunday morning the telephone keeps ringing. Most calls are from nurses, paramedics or care-home workers. After a quick chat, each is given a set of instructions about the care of the patient to whom they are attending.

This article appeared in the Britain section of the print edition under the headline “Unleashed”

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