Travelling the moan zone
Airlines offer business travellers, their most important customers, a rotten deal. Time to turn the tables
If there were an international prize for crying wolf and generally moaning without good reason, then the world's top airlines would be odds-on favourites for winning every year. A casual observer might be forgiven for thinking that disasters such as September 11th and the SARS virus had all but destroyed the glamorous and lucrative business of flying customers around the world. The truth is very different.
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