When bosses walk in employees’ shoes
It is hard for managers to understand what life is like for staff. But not impossible
Any manager worth their salt knows the value of spending time “walking in their customers’ shoes”. There are many ways to do it. You can observe customers in their natural habitat. Pernod Ricard’s boss recently told Bloomberg, a news service, about his habit of bar-hopping in order to see what people want to drink. Such research is a lot less fun if your company makes soap dispensers for public toilets but the same principle applies.
This article appeared in the Business section of the print edition under the headline “Walking in employees’ shoes”
Business October 22nd 2022
From the October 22nd 2022 edition
Discover stories from this section and more in the list of contents
Explore the editionDiscover more
Could seaweed replace plastic packaging?
Companies are experimenting with new ways to reduce plastic waste
Has Sequoia Capital outgrown its business model?
Venture capital’s hardiest perennial gets back to its roots
On stupid rules and quick wins
Why every boss can benefit from asking employees what most infuriates them
TikTok wants Western consumers to shop like the Chinese
It still has some convincing to do
Will the trouble ever end for Volkswagen and its rivals?
From strikes to Trump tariffs, calamities abound
After Northvolt’s failure, who will make Europe’s EV batteries?
The continent looks ever more reliant on Asian producers