Business | Bartleby
The secrets of successful listening
Lessons from a hostage negotiator. Hear, hear
“WHEN PEOPLE talk, listen completely.” Those words of Ernest Hemingway might be a pretty good guiding principle for many managers, as might the dictum enunciated by Zeno of Citium, a Greek philosopher: “We have two ears and one mouth, so we should listen more than we say.” For people like being listened to.
This article appeared in the Business section of the print edition under the headline “Hear, hear”
From the January 23rd 2021 edition
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