Bedside manners
Small data from patients at home will mean big cost savings
IN 2008 Jordan Shlain treated an elderly patient with pneumonia. He was worried about her, so he gave her his mobile number—but she didn’t use it, and ended up in intensive care. This set Dr Shlain thinking about how to follow up with patients; his simple solution was a daily phone call and a spreadsheet to record the data. One day another patient in his San Francisco surgery remarked, “Dude, you need to turn this into software.” He did, and earlier this year Cedars-Sinai Health System, a hospital operator in Los Angeles, adopted a patient-feedback system developed by the firm he set up, Healthloop.
This article appeared in the Business section of the print edition under the headline “Bedside manners”
From the May 30th 2015 edition
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